Branch Manager (Durban)

Large Hydraulics & Automation Company is seeking a Branch Manager for their Durban Branch. Responsible for managing the day-to-day operations at the branch, including developing business plans, attaining sales goals, delivering great customer care and growing branch profitability. Key areas of responsibility: Manage Daily Operations - Management of company assets and ensuring staff understand their KPIs - Monitoring and devising strategies for each sales task, ensuring customer satisfaction - Coordinating with the Regional Manager on sales strategies, financials, staff and daily operations - Ensuring all BMS processes and SHEQ awareness are adhered to Manage and Monitor Branch Performance - Preparing and managing branch sales budgets and expenses - Achieving financial and EBIT targets by growing market share Sales and Business Development - Performing market research, analysing trends and competitor behaviour - Creating sales strategies and monitoring sales activities and performance - Identifying growth opportunities and acquiring new clients, managing key accounts Manage Risk Assessments - Performing risk assessments across operational, SHEQ, financial and market conditions - Communicating risks to customers, staff and senior management and developing mitigation strategies Manage Customer Relationships - Understanding customer requirements and proposing suitable products/services - Addressing customer complaints and queries, collecting feedback to improve service - Identifying upsell/cross-sell opportunities Monthly Reporting - Coordinating with finance for accurate reporting - Reporting monthly to the Regional Manager on issues, prospects and forecasts Human Resource Management - Managing staff motivation, wellbeing and KPIs - Managing performance, conducting appraisals and training in line with branch requirements Education & Experience: - Matric, with a tertiary qualification in Sales, Business or a Technical field - 5-10 years working experience in a similar environment - At least 5 years management exposure and experience - Sound computer knowledge at an advanced level (Intermediate/Advanced MS Office Suite) - Knowledge of Syspro advantageous Competencies: - In-depth understanding of the hydraulic industry, products and services - Proficiency in financial management, budgeting, forecasting, analytics and reporting - Strong customer service, communication, leadership and team motivation skills - Strategic planning and staff development ability - Accountable, agile, adaptable and results-orientated