Chief Technology Officer

Large Telecommunications Company is seeking a Chief Technology Officer. Mission/Core purpose of the job: The Chief Technology Officer is responsible for network engineering, planning, development, testing, optimisation and level 2 support; issuing engineering guidelines for the design, development and implementation of the radio and fixed access, core network, IP & transport, OSS, mediation and service platforms; defining standards, methodologies, tools and applications relevant to network design and planning; monitoring and optimising network quality KPIs; and ensuring scouting, analysis and testing of new technologies to support business evolution. Key activities and responsibilities: Internal Perspective - Define the evolution strategy for all network domains, aligned with business objectives - Select network planning, optimisation and monitoring tools - Enable E2E network automation through a closed loop architecture - Oversee design and implementation of Telco Cloud Infrastructure for virtualised and cloud native network functions - Ensure level 2 support for timely fault identification, root cause analysis and resolution - Ensure successful implementation of new technologies across the network - Oversee provider relations, monitor SLAs and direct provider services - Define architecture and functional capabilities to enable Network as a Service - Accountable for technical specifications overseeing network design, implementation, capacity expansion and security Financial Perspective - Drive shareholder return by aligning technical evolution with the business scorecard - Champion business process reviews to drive at least 5% year-on-year budget efficiency - Champion contract negotiations to reduce cost and drive value creation - Propose and control the network performance and monitoring budget Customer Perspective - Serve customers and provide solutions that improve customer experience - Promote cross-functional workflow and company-wide knowledge sharing - Improve Net Promoter Score - Drive customer-centric transformation initiatives Stakeholder Perspective - Deliver business value through strategic partnerships and alliances - Manage the ecosystem through effective stakeholder management - Maintain a public persona of accountability and good corporate citizenship - Establish and maintain effective relationships with key stakeholders and decision makers People (Learning & Growth) Perspective - Continuously develop skills in a versatile, evolving digital landscape - Identify, evaluate and track development needs and performance of divisional staff - Coach and mentor the network team Job outcomes/results: - Optimised network/platform/technology capacity - Optimised processes, new initiatives and improved ways of work - Improved cost effectiveness and corporate citizenship - Increased shareholder returns - Enhanced relationships with key stakeholders - Successful implementation of transformation initiatives Education: 4-year tertiary qualification and a Masters in Technology Systems (Telecommunication Management / Information Technology) or MBA Experience: - Minimum 15 years' experience - At least 5 years strategic management experience in a Telco or Digital Business - At least 3 years' experience in relevant sector/industry - Experience working in a global/multinational enterprise with a good understanding of emerging markets Skills: - Fluent in English - Ability to manage large budgets effectively - Knowledge of latest technological advances - Technical competency - Business sense - Mentor/leader