Job Summary
The role of the Senior Cloud Engineer is to be a technical advisor and be the overall technical escalation point for Cloud Technologies and Solutions. The role includes installation, support, management, maintenance of internal and customer data centre infrastructure. The senior Cloud Engineer is required to work closely with the CTO on innovation and technical solutions. The Senior Cloud Engineer requires experience in server, storage, network, backup, virtualisation and security technologies. The role requires expert knowledge and deep technical skill to troubleshoot and continuously improve data centre infrastructure availability and performance. The role requires excellent documentation and communication skills.
Responsibilities and Duties
Installation, configuration, management and integration of the following technologies:
o VMware vSphere
o VMware vCentre
o VMware vCloud Director
o VMware NSX
▪ Micro Segmentation
▪ Firewalls
▪ Load Balancers
o VMware vRealise Operations Manager
o DELL Servers
o DELL Storage Systems
▪ Compellent, Powervault and Isilon
o Infinidat Storage Systems
o DELL Network Switches
o Veeam Backup & Replication Software
o Monitoring and management software
Installation and configuration of Infrastructure solutions of public clouds like Amazon and Azure
Integration of Silicon Sky solutions with AWS and/or Azure
Installations, configurations and patching to vendor best practices
Configuration of the following:
o Storage volumes
o RAID
o iSCSI
o SMB/NFS
o Virtual Machines
o Virtual Networks
o Advanced physical networks
o Firewall appliances
o Load Balancer appliances
o Vcloud Director
▪ Organisation VDC’s
▪ Provider VDC’s
▪ Networks
▪ Storage Policies
▪ User Access
o Windows Servers
o Linux Servers (Basic Set-up)
Innovation of Cloud Infrastructure
o Constant optimisation
o Constant innovation
Work independently on the above technologies
Be an escalation point on complex problems
Develop standards policies and procedures
Ensure compliance to standards and policies
Advise and mentor Cloud team members
Develop and Document Installations
Develop Macro and Micro Designs for Cloud Solutions
Develop and maintain customer environment documentation
Develop and maintain internal environment documentation
Capacity and performance reporting
Troubleshoot infrastructure issues
Research new technologies
Respond to customer tickets (email) within 30 minutes
Respond to customer telephone calls
Attend customer meetings/workshops
Lead customer workshops
Technical presentations
Work very closely with the CTO
Work closely with sales and pre-sales
Requirements / Competencies
Attention to detail
Meet deadlines
Reliability and consistent high standard of work
Take ownership and accountability for tasks
Excellent communication skills
Excellent documentation skills
Technical troubleshooting and problem-solving ability
Strong customer ethic
Ability to work under pressure
Willing to work after hours
Team player
Lead by example
Qualifications / Experience
At least 12 years’ experience in working with data centre technologies
VMware Technical Certified
VMware Design Certified
Advanced Storage certification
Network certification
Veeam Technical Certification
Veeam Design certification
Security certification
Experience with Visio, PowerPoint and Word