Key areas of responsibility will include:
- Manage Daily Operations
- Management of Company Assets.
- Managing staff ensuring they understand their KPI’s.
- Monitoring and devising strategies for each sales task.
- Ensuring customer satisfaction.
- Coordinating with RM to discuss sales strategies, financials, staff and daily operations.
- Ensuring All BMS Processes are adhered to.
- SHEQ awareness and implementation
- Manage and monitor Branch performance
- Preparing and managing Branch Sales Budgets.
- Managing Branch expenses.
- Achieve financial targets by growing Market Share.
- Achieve EBIT targets.
- Sales and business development
- Performing market research, analysing trends, macroeconomic conditions, changes in regulations and competitors’ behaviour.
- Creating sales strategies by incorporating market research and setting targets to improve revenue.
- Monitoring sales activities and performance and developing sales strategies.
- Identifying opportunities for growth; expanding customer base, new products, and services, and collaborating with Group Partners.
- Acquiring new clients and managing key accounts
- Manage Risk assessments
- Performing risk assessments; operational and SHEQ processes, financial management, market conditions, staff retention.
- Communicating the risks to customers, staff and senior management.
- Developing risk management strategies, to minimise the impact of risks.
- Manage Customer Relationship
- Understand customers’ requirements and proposing products, and services that can address their needs.
- Addressing customer complaints, queries and resolution of these.
- Collecting customers’ feedback to improve client service and operations
- Identifying opportunities to upsell or cross-sell products, and services to existing customers.
- Monthly Reporting
- Coordinating with the finance department to ensure accurate financial reporting.
- Monthly reporting to Regional Manager with regards to any non-conformances, operational Issues, staff issues, prospects, forecasts.
- Analysis of monthly overheads.
- Human Resource Management
- Managing staff motivation and wellbeing
- Monitoring KPI’s
- Manage performance and conduct regular appraisals
- Training in line with branch requirement
- Maintaining branch staffing requirements
- Support Group HR initiatives
EDUCATION & EXPERIENCE
- Matric
- 5 – 10 years working experience in a similar working environment
- Tertiary qualification in Sales, Business or Technical field
- At least 5 years management exposure and experience
- Diploma/Degree or studying towards a diploma/degree in business or operations management.
- Effective management of staff
- Must have sound computer knowledge and applications at an advance level
- Intermediate / Advanced MS Office Suite
- Knowledge of Syspro advantageous
COMPETENCIES
- Product knowledge: Having an in-depth understanding of the hydraulic industry, products, and services.
- Proficiency in financial management, including budgeting and forecasting, analytics and reporting.
- Customer service: Customer service skills comprise active listening, communication, patience, conflict resolution and problem-solving capabilities.
- Strategic planning: short- and long-term goals, setting milestones for new initiatives in alignment with the company’s mission and vision, assess market conditions, competitors’ strategies, identify opportunities, and assess potential risks.
- Staff development: The ability to develop new skills.
- Excellent communication skills in English.
- Leadership
- Team Motivation
- Accountability
- Agile and adaptable
- Results orientated
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